The Royal London Hospital

The Royal London Hospital 2016-03-01 Person 5 5 0

great nurses!

The Royal London Hospital 2016-02-17 Person 4 5 0

All the A&E staff were exceptionally nice. The Registrar who saw me was very caring & didn't belittle my problem. The radiographer upstairs on Level 1 was excellent as was the radiographers in A&E. These medical staff were outstanding. However, the Charge Nurse Michael was very rude to me & said I was wasting A&E time despite me telling him that I was sent there by the radiography department within the Royal London as they felt it was a more suitable treatment pathway which I agreed with. I find the comment about me wasting A&E time completely unprofessional & as a UK taxpayer who has actually never visited A&E before, I think his comment is totally unwarranted & he should take more care with how he speaks to patients.

The Royal London Hospital 2015-03-03 Person 5 5 0

I had a cervical spinal procedure at the Day Care unit on the 3rd Floor - Central Tower of the Royal London Hospital and I would like to thank every single one of the staff for their kindness, diligence and professionalism during my stay. Although there was a wait due to short staffing problems, I was kept informed and really looked after. I noticed that the staff really worked as a team; there was a real sense of camaraderie, and this helped me to feel relaxed. Obviously neck injections aren't the first choice of activity for one's day out, but the procedure was made as good as it could be. Mr. Serge Nikolic carefully explained everything in a clear manner and answered all my questions (I think I over-researched on the Internet which meant there were a few!). He is a first class doctor who I really trust. All the staff in the recovery ward were considerate and understanding, but I do remember one special nurse called Caroline who really shine in her caring attitude and patience. My experience could not have been more favourable and these people need to be recognised more.

The Royal London Hospital 2015-01-15 Person 5 5 0

I have received excellent care and treatment at the Ambrose King Centre and the Grahame Hayton Unit. All of the staff have been incredibly helpful and considerate to me during a very traumatic time. It's a real shame that funding for GUM services is under threat as they are quite literally life-savers.

The Royal London Hospital 2014-06-24 Person 2 5 0

I am writing this review about Ward 3D mainly, my husband spent from about 3am to the following evening at 5pm. He was moved there from A&E, where we spent most of the day in the wrong section due to an error in booking in, as his bed on ward 13C (vascular) went to a patient in more urgent need. Having been told just hours before moving there he was given the news that he was to lose 2 toes the following day and would be fasting until a slot on the urgent list for ops became free. He is a renal patient on dialysis with a serious heart condition and an insulin dependant diabetic. He was put in a side ward and apart from having his b/p and temp done in the morning was left in the room with the door and blinds closed until someone came in at about mid-day. At 9am ish he asked to have his blood glucose checked as he was wearing a monitor and all instructions were in his notes from the night before but was ignored, he asked again when his for was opened and wasn't even acknowledged. When I came in to visit just after 2pm he was very distressed and needed to go yo the toilet, both the call bell and bottle were out of reach as was shoe and crutch which he canon get about without. I helped him and hot him back into bed (I am disabled). I went to the desk and stood, saying excuse me on a couple of occasions when the staff nurse came off the phone but was ignored, I wad asked by a young girl who I think was a trainee what I wanted and let her know I was waiting to speak to a nurse as at this stage we were very concerned that he was fasting for nearly 20 hours and had no insulin and glucose was not checked. When eventually I managed to speak to a rather rude, dismissive nurse who said she wanted to go on her break

The Royal London Hospital 2013-12-03 Person 5 5 0

All the staff were very polite and happy to help

The Royal London Hospital 2013-10-12 Person 5 5 0

Very promptly seen by pleasant courteous staff. well organised set up.

The Royal London Hospital 2013-10-08 Person 4 5 0

This is an amazing hospital caring staff friendly welcome and reassurance by all. Not my local hospital but been here alot and every visit has been pleasant.

The Royal London Hospital 2013-08-10 Person 5 5 0

I want to commend Dr Baily in the Grahame Hayton Unit. He has treated me with kindness, respect and patience.

The Royal London Hospital 2013-07-30 Person 4 5 0

I have spent 23 weeks in the last 18 months in the Royal London. I must stress that my ratings apply to the time I spent on Ward 13D (20 weeks). During my time on this ward I received the most amazing care by the nurses and my whole surgical team. They could not do enough for me and there knowledge and understanding of my condition were second to none. I felt completely safe during my numerous admissions and each time I returned it was like going home to old friends. I really cannot rate this ward highly enough and would have absolutely no hesitation in recommending anyone to this ward and my amazing team. If I ever have the misfortune to have to return to hospital I will fight tooth and nail to be readmitted to this ward like I had to when I was put on Ward 3D (see below). I was also admitted to A&E twice and I cannot fault my care there either. I cannot rate my doctors and consultant highly enough. My consultant (Mr Bhattacharya) is the most amazing man. All I can say is, if you are under his care and are fortunate to have him operate on you like I did, then you really are in the safest pair of hands. My after care in the HPB outpatients clinic was second to none as well and my HPB Nurse Specialist (Jake McGhie) went above and beyond. She even went as far as to give me her personal mobile number and said to contact her anytime which I did have to do on a couple of occasions. Nothing was too much trouble for her. Unfortunately, I had the misfortune of spending 3 weeks on Ward 3D where my stay was the worse I have ever received at the Royal London. The staff were rude and I felt racist (I am Female, White English). I was put on a morphine pump after my operation and the night after my operation my pump ran out and it took 6 hours for someone to change it. Despite my many requests to have it changed and my obvious pain, I was fobbed off by an awful agency nurse who had the nerve to say she didn't think I was that bad and she didn't know how to change the pump. When I asked why did she not try and find someone who could she tried to put all the blame on me and said as I wasn't making much of a fuss she didn't think I was that bad. When I challenged her and said so because I wasn't screaming the ward down you chose not to do anything about it and I would have thought with her being a nurse (I use that term loosely for her) surely she would understand if a patient is on a morphine pump it is for a very good reason, like they are in a lot of pain. She basically called me a liar and kept saying she didn't know how to change it so it was tough. I often had to tell the nurses how to change my morphine pump as they did not know how to do it or if it went wrong (like getting an air bubble) the little tricks on how to rectify it. On many occasions I did try to help them out they were often very rude and hostile and made me feel like I didn't know what I was talking about because I wasn't a nurse. When I tried to explain that I had spent many weeks in hospital and had become quite adapt to my care, this seemed to piss them off even more. It took my consultant to have a word with the Sister in charge of the ward to convince them I wasn't like the usual patients they dealt with (3D is a short term stay ward) and I had been admitted several times and understood my condition and treatment well. He had to do this after finding me in floods of tears one day after being ignored (again) for the whole day. No-one had even said good morning too me, this used to happen a lot. I am not a troublemaker or an attention seeker and asked for help very little but when I did it was a real effort. My husband tried extremely hard during my stay to get me moved up to Ward 13D but again the nurses kept telling the bed manager I would be going home the next day so they wouldn't move me, even though I ended up spending 3 weeks on there. I feel 13D should be used as a blueprint on how to run a hospital ward. Amazing staff, amazing doctors, even the cleaners got to know me really well and always treated me with the up most respect and dignity.